mac mail exchange account keeps going offline

Next, confirm that your email settings are configured correctly. Then re-open the application by clicking on the stamp icon in your dock. You can do this by either command-Q or click on Mail and selecting Quit. Not able to send emailįirst, close Mail.app completely. Go to /Users/your_profile/Library/Mail/IMAP-account_concerned/.Ī new OfflineCache folder will get created.If your mailbox is constantly spinning and mail is not coming or going, it means IMAP is not syncing. You should begin seeing your new mail flow into your inbox. Choose 'take all accounts offline', and wait 10 seconds.įigure 1: Follow these steps to refresh your Mail application.Here's how: From inside the Mail.app, click the Mailbox menu (see Figure 1): When this happens, the fix is extraordinarily easy! You may be able to verify that you are getting new mail via webmail, another email client or computer, or even via a mobile phone. Once in a while, your Mail.app (sometimes referred to as 'Apple Mail' or 'Mac Mail'), stops receiving new mail. If you want your previously sent emails to appear they must be dragged from Mail's local Sent folder to the Sent folder listed under your account. This will configure Mail to save new outgoing emails to the sent folder for your account. Click and highlight the 'Sent' folder for your account.Follow these simple steps to configure this:

Q: Emails sent in Mail do not appear in my Sent Folder, why?Ī: When using IMAP, as we recommend for the Grid, Mail requires you provide a specific folder to save sent messages.

Otherwise, you can opt to continue or ignore the warning, although you may continue to receive this message in the future. However, in order to use a SSL connection with the Grid you must set the Incoming and Outgoing Mail Server to be your access domain. What does this mean?Ī: This occurs because you are set to use a secure SSL connection, which is a very good thing. Q: Mail states it can't 'Verify Certificate'. If this fails to resolve the issue, then you will need to reset the password for your email address within the (mt) AccountCenter, and provide Mail the new password. Most often, verifying your settings will resolve this issue.

Q: Mail will repeatedly ask for my password, how do I stop it?Ī: There are several issues that may cause this problem to arise. However it is also good practice to perform manual backups, you can find detailed instructions about exporting a copy of your mailbox at. Q: What's the best way to assure my emails in Mail are backed up?Ī: Mac OS X comes with a feature called Time Machine which will maintain backups of your entire machine including emails in Mail when configured properly. Please take a moment to review the Statement of Support. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple.

Mac mail exchange account keeps going offline